Resident Information

Staff are responsible for maintaining the privacy of residents and resident information. Every staff member holds a position of trust to maintain confidentiality.

Information concerning residents is confidential. This includes anything written, verbal or overheard about the residents and their families and their care.

Residents' records are confidential documents. This includes medical and nursing records, all types of care plans, treatment and all other lists identified by residents’ names.

General
Personal and Health Information
Complaints
Privacy Officer

General

For the purposes of the “Yallambee” policy, information will be deemed to be that information which is collected about residents, relatives, contractors, volunteers and employees

The primary purposes for which personal and health information is collected is -

To process applications for residency
To assess the level of care appropriate to the resident’s needs
To make decisions about the level of funding that a resident would be entitled to receive
To maintain contact with resident’s family and friends
To provide staff and maintain resources to meet "Yallambee's" vision

Access to information may be requested on the appropriate form and directed to the Privacy Officer – “Yallambee” Traralgon Village for the Aged Inc. A fee for the provision of information will apply. Access to information may be withheld until the set fee is paid.

“Yallambee” will take all possible steps to ensure that any request for information is not vexatious and will verify the identity of the person seeking access to information

Disclosure of resident information to any individual or organisation will be in accordance with the provisions of the National or Victorian Health Privacy Principles and other relevant legislation and / or guidelines for the disclosure of personal and health information.

“Yallambee” formally recognises its obligation to collect the necessary health and personal information in a lawful, fair and non-intrusive way.

Students on placement and volunteers will sign a Confidentiality Agreement with “Yallambee” which reflects the principles outlined in this policy.

Personal and Health Information

Information collected for the purpose of providing an aged care service will be considered health information. This includes

Personal details
Personal Information relating to an individual’s health history
Medical Examination findings
Health Diagnoses
Plans of management and actions taken
Information connected with the donation of body parts

“Yallambee” Traralgon Village for the Aged Inc. is committed to respecting the privacy of your personal and/or health information

It is bound by a set of National and Health Privacy Principles (NPP’s & HPP’s) which establish the benchmark for how this information should be managed. These Principles have been adopted by “Yallambee” as part of its operating procedures.

Personal and health information will be dealt with in a uniform manner having the highest regard for its security and the prevention of unauthorised access

Complaints

Complaints concerning any aspect of the collection, storage and /or retrieval of your personal and /or health records will be dealt with promptly and in accordance with the “Yallambee” Complaints Policy.

Privacy Officer

The Privacy Officer will be the Chief Chief Executive Officer or nominee